In the immediate aftermath of a disaster, communication takes on a very important role as affected communities are in need of critical information. As the International Federation of the Red Cross and Red Crescent Societies reminded us, information at times of crisis is a form of aid. However, this key aspect of communication has long been unrecognised by humanitarian actors. Crisis-affected communities’ need for information is parallel to their need for water, medicine and shelter. Yet, organisations operating in these realities still need to strike a balance between collecting information for themselves, and exchanging this with those they are trying to support. In order to plan for humanitarian and peacebuilding interventions that include the involvement of the most vulnerable groups, agencies must establish accurate information on the needs of communities affected by a crisis by communicating with them effectively. As a result, organisations involved in crisis response are now trying to learn more on the use of communication in their work, and they have started to look at communication as a critical component of their programming, as much as other elements that make an intervention both viable and successful.
In the context of disasters, the communication approach that is being adopted by humanitarian actors has come to be known as Communicating with Communities (CwC). In a 2014 report, the International Organisation for Migration has defined CwC as ‘a tool to address the information gap so that communities [can] make meaningful and informed decisions about their situation and be aware of their options for the future’ (p.2). This approach seeks to not only find avenues to communicate effectively with those affected by a crisis, but also to establish a two-way flow of information between communities and humanitarian agencies. What is critical, in this scenario, is to understand how affected communities relate to the media to fulfil their information and communication needs. This can be achieved through an analysis of the information ecosystem of a specific location, which allows us to not only see the communication landscape of that area, but also to understand how aid organisations can directly or indirectly shape it. NGO Internews provides useful guidance on mapping information ecosystems to provide communities with the right type of support.
Shaping current information ecosystems typically relies on the interplay of technology, traditional platforms and word of mouth. Agencies look primarily for simple and inexpensive ways of providing information through media such as text messages, bulletin boards, printed banners, feedback boxes or even the distribution of wind-up radios. Depending on the technological capacity of the context, real-time message applications such as WhatsApp and social media such as Facebook can also be important platforms to utilise. In order to make available feedback channels known to communities, aid organisations use ordinary materials such as leaflets and posters, but also call-out functions from their call centres and community radio broadcasts.
Another key step involves identifying trusted channels among the local media, local religious networks and civil society groups. At the same time, social media is now serving a number of different purposes in emergencies: one is to create new ways for communities to organise and address their information needs through a new humanitarian approach that places people at the centre. This is thanks to the ability of these channels to establish a two-way communication that enables collective problem solving and make the voice of local communities heard. Another purpose is to serve as alternative communication platforms for affected groups to stay up-to-date with what is happening at the local and national level, as well as to inform those in their network.
Lastly, when aid agencies and media outlets find ways to collaborate, the overall humanitarian effort benefits from smoother coordination and improved delivery. One of the crucial roles that the media play in times of crisis is providing response-related information. This involves informing the public about the risks people face in that particular social and political context and how to reduce the level of danger: messages related to the location of shelters, medical facilities, places to avoid or how to access water are essential in these circumstances. Through the dissemination of these messages, the media directly supports humanitarian responders and strengthens response efforts that aim to minimise harm.
Dr. Valentina Baú expands more on this article in her book chapter Re-designing the Media in Humanitarian Interventions: Communicating with Communities at Times of Crisis, and in her blog post Communicating with Communities during Conflict: “mediated” avenues to inform those in needs.
